Tag: leadership

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Becoming a Roz Savage: Leading Like You Want to Be Remembered

Roz Savage is a fascinating woman. Next month, if all goes well she will become the first woman to row solo across the Indian Ocean and the first to solo “the Big Three:” she already has the Atlantic and Pacific Oceans under her belt .

The rowing the distance in solitude, ambiguity, and potential danger is inspirational. It takes a lot of planning, courage, persistence, and self-confidence. Equally interesting is the process that got Roz out of her business suit and into her small boat.

“I worked as a management consultant for my entire adult life, despite knowing from the very first day that this was not the career for me.”[1] Her peers were all becoming consultants or investment bankers after college graduation, and Roz followed the crowd. “The pay was good, and it would do as a stopgap until I figured out what I wanted to do with my life.”

You guessed it. Years later – eleven to be precise – Roz was still a consultant and increasingly unhappy by her own admission.

“Who I was on the inside didn’t match the besuited management consultant I had, almost inadvertently, become on the outside.”

She decided to take stock and engaged in a classic life clarification exercise. She wrote two versions of her obituary: the first as she would like to be remembered, and the second as she would be if she stayed on her current life course. Comparing the two gave Roz courage to make a change.

“So I pared life down to the basics to find out what really mattered to me, to find out what was left when I was defined by who I was, not by what I owned or who I was with.”  Roz experimented with different businesses and projects, but none fit quite right – and she knew this time around to let go of those. In the process, she discovered her passion for extreme rowing and environmental work. The rest, as they say, is history.  

Are you living the life you want? Are you doing things that really matter to you? Are you excited and happy to get to work each day?

The answers matter to you. They also matter to those you lead.

Leadership is about passion and commitment. It’s about inspiring others to find that in your shared work. If you are just pushing the papers, playing the role, or waiting for a paycheck, others will know. Your capacity to influence diminishes, and the days go by.

So what’s your leadership legacy going to be?  What do you want to be remembered for? Are you on a track that will get you there?  If not, what are you waiting for?

[1] Roz Savage (2011). “My Transoceanic Midlife Crisis (I quit my job and ended my marriage to row the Atlantic. Adrift and alone, I found a woman I never knew). Newsweek Online. March 20, 2011. Accessed March 28, 2011 at http://www.newsweek.com/2011/03/20/my-transoceanic-midlife-crisis.html

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Gender at Work and the Case of MIT: Progress Has its Drawbacks

12 years ago MIT acknowledged it was a hostile place for women faculty. The university became a national model in higher education for addressing gender equity. Its mea culpa encouraged other institutions to evaluate their treatment of women faculty, and the National Science Foundation and the National Academies launched major initiatives to increase opportunities for women in science.

Much has been done at MIT in the last twelve years: systematic efforts to hire women faculty have doubled their numbers; structures give women a seat on all university committees; year-long pauses in the tenure clock, full semester leaves for all with a new child in the home, campus day care, and subsidies for childcare during business travel support work-life balance; women hold important campus leadership positions (including university president); salaries, lab space, resources, research support, and teaching loads are now more equitable; and more.

Progress? Absolutely. But a recent MIT evaluation notes unanticipated consequences.

“Because things are so much better now, we can see an entirely new set of issues,” admits Hazel Sive, the Associate Dean in the School of Science who led one of the committees preparing the report.[1]

The new issues include perceptions that women’s promotions and hiring reflect affirmative action, not hard work and personal accomplishments. With so few women faculty, they can lose half their research time serving on campus committees. Tenure extensions and terms off favor male colleagues who use the time for research and lucrative consultancies, not childcare – creating new professional inequities. Lingering stereotypes keep women navigating a “narrow personality range” of not too aggressive or too soft.

What’s the learning in all this?

On gender in the workplace: we may have come a long way, baby, but we have miles to go before we sleep. Societal perceptions and organizational policies still result in unequal playing fields for women professionals. Inequity may be subtle, but it’s there. We have our head in the sand if we deny that.

On leadership, I see two key learnings. First, every leader needs strong skills in systemic thinking. Change one policy or practice, and there will be consequences elsewhere. Effective leaders anticipate the  implications of their decisions – and engage others in helping them see their own systemic blindness.

Second, strong leaders take on tough issues. We’ll never make progress on a complex issues like gender equity if leaders across organizations and sectors play it safe, or worry about making mistakes. Leadership is all about taking a stand.

MIT admitted gender inequity hasn’t been eliminated on its faculty, but there’s been progress — and there will be more. That’s something to celebrate.  

[1] http://www.nytimes.com/2011/03/21/us/21mit.html

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Long Marriages and Good Leadership: A Toast to Respect, Openness, and a Good Sense of Humor

Today’s my 30th wedding anniversary, and it feels appropriate to toast the day by musing about the similarities between a good marriage and good leadership.

Learning about both has been a work in progress for me; and the wisdom in a short article on wedding toasts in a local magazine, The Hills, caught my eye as relevant to the task.

So with a tip of the hat to its author, clinical psychologist Michael Seabaugh – and apologies if my applications, interpretations, and edits push beyond his intent – I share a few of his toasts.

They’re intended to keep a marriage on track, but they’ll also work to sustain the strong interpersonal bonds at the heart of good leadership. Leadership is, after all, the product of a relationship between leader and follower that is based on shared commitment, mutual respect, openness to learning, and passion for a common goal.  Sounds a lot like a good marriage to me!

May you find delight and growth in constant conversation. We learn about others when we talk openly and regularly with them – and about how they are growing and changing.  It’s especially important to continue the dialogue when we’re hurt, angry, busy, or sure we know it all – the very times we are most apt to pull back.

May you always know the supreme value of paying attention and paying respect. All relationships require tending. We respect others when we give them our time.

May you always listen. Making assumptions about others is human nature, but any couples counselor knows it is also one of the biggest spoilers of a good marriage. Seabaugh has a favorite quote from George Bernard Shaw on this: “Do NOT do unto others as you would that they should do unto you. Their tastes may not be the same.”

May you always remember that your individual problems will always be your collective problem. This is a basic truth in teamwork and a tenet in systems theory. Heed the advice to refrain from telling your partner “That’s your problem.”

May you never forget that curiosity is always better than defensiveness. Ask for an explanation and listen. You may learn something important about the situation, your partner, and yourself. Let me tell you, it’s not easy but it’s a skill worth developing.

May you always have the good sense to find interesting what your partner finds interesting. An open mind and a willingness to experiment have the added benefit of expanding your world.

May you always remember the value of laughing at each other’s jokes, of maintaining a sense of humor about your own and your mate’s foibles, and of finding shared laughter in your observations of the world. Wear life loosely and cultivate a strong sense of humor. Both will serve you well in love and in work.

Happy anniversary, Lee!

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Surviving and Thriving in Post-earthquake Japan: In Praise of Self-Organizing Teams and Leadership from the Foot of the Table

News from post-earthquake, post-tsunami Japan has not been uplifting, but a recent story is a major exception. For students of leadership and organizations, it’s also a powerful illustration of the impact of leading from the foot of the table and of organizing and empowering others to take charge of their lives.

It’s well worth digging up the New York Times article for a full read. Here’s why.

When the tsunami hit, the tiny fishing village of Hadenya was cut off from the rest of the world: bridges, roads, phone lines, and cell phone services were gone. It was bitter cold. Homes, buildings, and vehicles had been destroyed. Food and fuel were thin. Those who ran to a hillside community center and escaped the crushing waves had no idea of the extent of the devastation – or whether others knew of their survival.

What did the stunned and frightened villagers do? They organized, and informal leadership created a communal spirit, division of labor, and focus on survival that enabled the isolated villagers to carry on unassisted for 12 days, to care for the young and weak, and to sustain hope and health.

With sophistication and a clear view of the amazing devastation, the group responded to the informal leadership of Osamu Abe, 43, who was known to others because of his job as head of a local nature center. Mr. Abe went into action. He mobilized school children to erect tents so residents could rest outside during the aftershocks. Groups were formed to gather water from the marshes and firewood from the debris to boil it. He asked a nurse to set up a makeshift clinic for those in need. Daily lists of tasks were formed, and jobs were assigned.

Some scavenged for food and found a truck washed up by the waves that contained edible products. Others drained gasoline from smashed cars or kerosene from destroyed fishing boats for cooking and heating fuel.

Some boiled water, cooked, cleaned, and created tidy order in the shared community center space. (The photo of stacked supplies in the gymnasium is the epitome of neatness.)

A surveillance party set off over the hill to alert the nearest and larger local town of the villagers’ survival.

There was much to be done, and everyone was needed. For the few who initially refused to participate, Mr. Abe offered them “positions of responsibility” which he was happy to report indeed motivated them.

The story of Hadenya was not an isolated incident. Japanese authorities note that the spontaneous self-organizing and informal leadership seen there characterized other small towns and shelters, and the relationships and structures formed will serve villagers well when relocated into new housing miles away.

So what do you take from the Hadenya story to inform your leadership? Your willingness to face seemingly insurmountable challenges? Your ability to rise to the unanticipated?

The moral of the story for me: never under-estimate the power of the human spirit, the ability of individuals to mobilize and channel it, and the capacity of groups with shared interest to make a difference.

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Responsible Service: Key Learning from the Current World Crises

News from Japan grows darker by the hour, and happenings in the Middle East and Northern Africa tell no better story.

All raise questions about the meaning of real leadership, the trust and transparency that must be part of all healthy leader-follower relationships, and the importance for leaders to accept their responsibility to serve the larger good before they serve themselves.

It is tempting when title or influence dub us the leader to think that the job is all about us: what we want, what we can do, what we want others to do. That couldn’t be further from the truth. A leader’s work is to put ego and self aside so as to facilitate the power and possibility of shared commitment, shared vision, and creative solutions to nagging problems that are better than any a leader or a follower working alone could devise.

That’s the magic at the heart of leadership. Two (or more) heads are always better than one.

When leaders serve for personal gain, when they deny others the honest information or influence they need, when leaders act to preserve their power and pockets, when they make decisions to guard their reputations or ego at the expense of others, they are far outside the leadership realm.

Let’s not forget that truth. We see it so clearly today in Libya, Yemen, Bahrain, and other Middle Eastern hotspots. And when we look closely at the crisis in Japan, there are plenty of questions about the lack of transparency and about how and why decisions are being made (or haven’t been made thus far).     

It’s easier to judge when we stand as critics, viewing crisis or deadly conflicts from afar and evaluating the choices and ethics of the leaders involved. But what about how we enact our own everyday leadership?

How will we remember that leadership is all about responsible service?  If we do, we’ll avert our own crises – and deny our critics the pleasure of all those negatives judgments from afar.

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Top Ten Trends that Leaders Need to Know: Planning for a Complex Future

In my last post, I suggested we can all become more creative and flexible leaders by anticipating and planning for an increasingly complex future.

I took my own advice and looked ahead five years, identifying major changes that will impact leaders  across sectors and industries. My top ten (in no particular order):

  1. 1.  The mainstreaming of green globally. We’re all getting smarter about what we are doing to ourselves and the planet.
  1. 2. Unprecedented consumer empowerment. Everyone is a potential global critic who can generate a groundswell with a few strategic clicks and posts.
  1. 3. Increases in mobile technology development and use. Apps and more apps. E-book readers. Smart phones. I-pads. Notebooks. We’ve only just begun.
  1. 4. A rise in social media outlets and use. Young people are constant users. Professionals are Linked In. Baby boomers (and everyone from my old hometown, it seems) adores Facebook. Wait until the boomers retire. There’ll be no stopping their capacities to befriend – and they’ll join their children and grandchildren in wanting more.
  1. 5. The decentralization of power. The Middle East and Northern Africa offer important national illustrations – and they are not the first nor the last. Ordinary citizens armed with a desire for freedom and justice, cell phones, and access to the internet generated twitter revolutions that dethroned entrenched power (Egypt, Tunisia), put nervous leaders on alert (Jordan, Saudi Arabia), and made scared despots sink to the lowest levels (Libya). Organizational hierarchies, look out.
  1. 6. A rise in entrepreneurship. Kauffman Foundation research found new business startups at record levels in 2009 and remaining there today with an average of 565,000 new businesses formed every month in the U.S. The trend involves men and women, older and young, urban and rural, domestic and global, large and small enterprises. New competition is right around the corner.
  1. 7. The empowerment of women. Women are the majority in U.S. colleges, universities, graduate, and professional programs – and that trend grows worldwide. They are securing a voice and a vote in places where that has not always been the case. They are creative entrepreneurs with a responsible heart, as micro-financing stats demonstrate. They live – and shop – their values.
  1. 8. A new career ethic. Gen X and Y want advancement, learning, and challenge – and will jump ship to get it. Second career folks seek opportunities for contribution and significance. Women look for balance. We’d all better be looking at new ways to retain and train a productive workforce.
  1. 9. Shared knowledge and collaborative markets. Open sourcing is no longer only for hipsters and geeks, and crowdsourcing is a viable business model taught at Harvard and MIT. Younger generations like to connect and share all with the world: they’ll want to do business that way, too.
  1. 10. The growth in online retail. The stats are rising. Options are multiplying. Even the fearful are dipping a toe in the water. I just bought a travel blazer for my China trip while writing this post! 
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In the Age of Uncertainty: Creativity Trumps Traditional Leadership Talents

IBM recently interviewed senior executives about their work, talking with more than 6,600 in 75 countries across 60 industries for the company’s newly-released C-Suite Studies research series. Three findings are of particular note:

  • 80% of the CEOs saw their world becoming increasingly complex
  • 51% of those in the C-Suite – CEOs, CFOs, CIOs – felt unprepared for the rising uncertainty
  • 60% of those interviewed identified creativity as the most important leadership trait for top leaders over the next five year, trumping traditional managerial skills like influence, global thinking, and integrity.

What did creativity mean to the executives interviewed? It translated into traits and talents like “operational dexterity,” speed in understanding and taking action, a willingness to experiment, the capacity to create flexible and responsive organizations, resourcefulness, innovative outreach and customer service, imaginative problem solving, and more. Are you ready for the challenge?

You can enhance your leadership creativity with some diagnosis and scenario building: get a handle on your possible futures and anticipate how your organization (and your competitors) might get ahead of the crowd. Here are five key questions to launch the process:

  1. 1. What are the major challenges or changes you see coming down the pike in the next five years for your organization? For your industry? In your key markets?
  1. 2.  How do you anticipate your competitors will respond?
  1. 3.  What could your organization do to respond more effectively?
  1. 4.  How easy would that be given your organization’s history and current culture?
  1. 5.  What can you do to help your organization turn the potential threat of change into a positive business opportunity?

Play out different ways that your organization could respond and how you might facilitate that and see what the consequences of each strategy might be. It’s easier to manage uncertainty and make good executive judgments when you’re feeling confident that you’ve already thought deeply about your options.

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The Soul of Principled Leadership: The Road to Success and Significance

I spent a day earlier this week reading and providing feedback to a colleague on a book manuscript dealing with leadership and spirituality issues. In the academic world, that’s what professors do for one another. It’s always a plus when we learn something important from the collegial support.

The book basically asks readers to think about the inner growth needed to drive principled, high-impact leadership. I’m not doing justice to the complexity of the work because it triggered a number of profound questions that have stayed with me all week.

What are the leadership contributions that I hope to make over the course of my lifetime – the things that I want to accomplish so as to have made a real difference by the time destiny comes calling? How do my hopes fit my true leadership gifts? What do I need to do to stay focused and balanced as I steer through these uncharted waters?

These are not simple questions, and we can never answer them fully. But grappling with the larger life issues implicit in them gives us the best shot at designing and managing a career that we can be proud of and that is both successful and significant.

We live at a time that predisposes us to gloss over the need for this kind of deep reflection. There is growing research on the long-term decline in happiness in increasingly affluent and democratic societies where people are misled by a materialist culture to put money and possessions at the center of our lives. They equate success with big paychecks and ignore the growing evidence that those who focus their lives on tangible goods grow demonstrably more miserable over time than those who set out to make other, deeper contributions – and profit from the success of their energizing efforts.

If you have ever felt the golden handcuffs of a well-paying job that drained a little bit of your soul everyday – made going to work as exciting as pushing heavy rocks uphill – you know exactly what I am talking about.

Striving to make a difference feeds the soul, and nothing is more energizing. Successful business leaders confirm that inner growth matters.[1]

So, what are the contributions you want to be remembered for? What are your gifts and talents – the things you do well and really enjoy? How can you fashion your life and work to stayed focused on all that?

Answer those questions, and you are well on the road to a career of success and significance.

[1] See Andre Delbecq, Nourishing the Soul of the Leader: Inner Growth Matters, in J. Gallos (2008). Business Leadership. San Francisco: Jossey-Bass.

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Leading in a World of Social Media Technologies

The happenings in the Middle East say much about the power of social media technologies. They are revolutionizing the practice of leadership.

Followers need a simple cell phone to organize a groundswell in support or opposition to any leader, product, or cause. Huge crowds can be assembled with a simple text message and that powerful contemporary closer: “Pass this message on.”

Strangers with shared interests or common beliefs forge virtual communities and become cyber allies through vehicles like Facebook and Twitter. Building solidarity, commitment, and shared purpose no longer require face-to-face meetings – or even residency in the same nation or on the same continent.

A twitter revolution or a smart mob a la Howard Rheingold is no novelty. Social media technologies created the conditions to topple a controlling, military-backed, thirty year regime in a seemingly stable country like Egypt; and they continue to send aftershocks through a host of other nations. They will continue to do so.

What does all this mean for contemporary leadership?  What is important to remember? 

1. Leadership is vital. At its core, leading is a social process rooted in relationship, collaboration, and mutual interest. Advances in technology and the ease of electronic communications and social networking provide additional tools for building the networks of relationship and shared purpose needed for success.

At the same time, they also expand the need for leadership. We have mind-boggling capabilities at our finger-tips to forge global alliances, further causes, and foster organizational agendas – to create, in the language of super-blogger Seth Godin, tribes of ten or ten million who care passionately about the same things that we do. All these new groups need direction, cohesion, and contribution. They need leadership from people like you or me.

2. Leaders know and respect their followers. Perhaps there were times in history when leaders could ignore the needs and collective power of their followers. Those have passed. Then President Mubarak, sitting in his palace telling world leaders that the disturbances in Egypt will pass, is a symbol of a leader in denial and out of touch. Leaders know their followers well. Social technologies can help them in this.

3. Leaders listen to, learn from, use, and manage the social groundswell. Contemporary leaders need to take their heads out of the sand about social media technologies. They are powerful and here to stay. When United States senators twitter their constituencies, and the CEOs of Fortune 500 companies talk to their constituents through Facebook, something about leading has definitely changed.

Charlene Li and Josh Bernoff provide a wealth of strategies for working the groundswell,using it to inform and energize your leadership and organization, and turning the power of social media to your advantage. I’ve learned a lot from their book, appropriately titled Groundswell. 

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Bernie Madoff and the Complicit: Willful Blindness and the Fear of Loss

In his first prison interview, Bernie Madoff dropped a bomb. He was sure a number of banks and hedge funds were “complicit” in his fraud – “willfully blind” to the discrepancies in the information available to them and living a version of I’m not going to ask and please don’t tell. Madoff’s admission to the author of an upcoming book[1] on his 16 year long Ponzi scheme – the fancy shell game that cost investors $20 billion in cash and another $65 billion in lost paper wealth – is different from his earlier claims that no one knew of his illegal shenanigans.

It’s easy to look at the “complicit” and wag a judgmental finger. We’d all like to believe that, if we had been in the shoes of the “willfully blind,” we’d have blown the whistle. The $64,000 question is, what would we have done? What would you have done?

How many times have you had real questions about someone or some situation and let it ride? Decided not to get involved? Worried about being wrong? Passed the buck – figured that someone else would notice the problem if it really exists and take corrective action?

It’s easy to conclude that the complicit bankers and hedge fund executives just wanted money. But stop there, and you’ll miss an important leadership lesson.

Those bankers and financial managers feared loss – loss to their clients, companies, loved ones, and selves.

Loss of the ability to provide good returns to their clients which could lead to loss of those clients. Loss of their seats at the bountiful Madoff table that others in their business would gladly take and use to bring good returns to clients – maybe the very clients they had just lost.

Loss of clients could mean loss of a job, reputation, career trajectory. A job loss brings income loss and inability to sustain a current lifestyle. That might mean loss of a home, community, good schools for the kids, maybe even loss of a marriage under the strain. And the list goes on.

And as their fears mounted, those bankers and hedge fund managers faced the ultimate loss: their ability to make sound executive judgments and to see life beyond the fear of loss.

How are you going to prepare yourself for the next time you need to stand up for what’s right? Will you be ready?

 

[1] Diana Henriques (2011). The Wizard of Lies: Bernie Madoff and the Death of Trust. New York: Times Books.