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Responsible Service: Key Learning from the Current World Crises

News from Japan grows darker by the hour, and happenings in the Middle East and Northern Africa tell no better story.

All raise questions about the meaning of real leadership, the trust and transparency that must be part of all healthy leader-follower relationships, and the importance for leaders to accept their responsibility to serve the larger good before they serve themselves.

It is tempting when title or influence dub us the leader to think that the job is all about us: what we want, what we can do, what we want others to do. That couldn’t be further from the truth. A leader’s work is to put ego and self aside so as to facilitate the power and possibility of shared commitment, shared vision, and creative solutions to nagging problems that are better than any a leader or a follower working alone could devise.

That’s the magic at the heart of leadership. Two (or more) heads are always better than one.

When leaders serve for personal gain, when they deny others the honest information or influence they need, when leaders act to preserve their power and pockets, when they make decisions to guard their reputations or ego at the expense of others, they are far outside the leadership realm.

Let’s not forget that truth. We see it so clearly today in Libya, Yemen, Bahrain, and other Middle Eastern hotspots. And when we look closely at the crisis in Japan, there are plenty of questions about the lack of transparency and about how and why decisions are being made (or haven’t been made thus far).     

It’s easier to judge when we stand as critics, viewing crisis or deadly conflicts from afar and evaluating the choices and ethics of the leaders involved. But what about how we enact our own everyday leadership?

How will we remember that leadership is all about responsible service?  If we do, we’ll avert our own crises – and deny our critics the pleasure of all those negatives judgments from afar.

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General

Top Ten Trends that Leaders Need to Know: Planning for a Complex Future

In my last post, I suggested we can all become more creative and flexible leaders by anticipating and planning for an increasingly complex future.

I took my own advice and looked ahead five years, identifying major changes that will impact leaders  across sectors and industries. My top ten (in no particular order):

  1. 1.  The mainstreaming of green globally. We’re all getting smarter about what we are doing to ourselves and the planet.
  1. 2. Unprecedented consumer empowerment. Everyone is a potential global critic who can generate a groundswell with a few strategic clicks and posts.
  1. 3. Increases in mobile technology development and use. Apps and more apps. E-book readers. Smart phones. I-pads. Notebooks. We’ve only just begun.
  1. 4. A rise in social media outlets and use. Young people are constant users. Professionals are Linked In. Baby boomers (and everyone from my old hometown, it seems) adores Facebook. Wait until the boomers retire. There’ll be no stopping their capacities to befriend – and they’ll join their children and grandchildren in wanting more.
  1. 5. The decentralization of power. The Middle East and Northern Africa offer important national illustrations – and they are not the first nor the last. Ordinary citizens armed with a desire for freedom and justice, cell phones, and access to the internet generated twitter revolutions that dethroned entrenched power (Egypt, Tunisia), put nervous leaders on alert (Jordan, Saudi Arabia), and made scared despots sink to the lowest levels (Libya). Organizational hierarchies, look out.
  1. 6. A rise in entrepreneurship. Kauffman Foundation research found new business startups at record levels in 2009 and remaining there today with an average of 565,000 new businesses formed every month in the U.S. The trend involves men and women, older and young, urban and rural, domestic and global, large and small enterprises. New competition is right around the corner.
  1. 7. The empowerment of women. Women are the majority in U.S. colleges, universities, graduate, and professional programs – and that trend grows worldwide. They are securing a voice and a vote in places where that has not always been the case. They are creative entrepreneurs with a responsible heart, as micro-financing stats demonstrate. They live – and shop – their values.
  1. 8. A new career ethic. Gen X and Y want advancement, learning, and challenge – and will jump ship to get it. Second career folks seek opportunities for contribution and significance. Women look for balance. We’d all better be looking at new ways to retain and train a productive workforce.
  1. 9. Shared knowledge and collaborative markets. Open sourcing is no longer only for hipsters and geeks, and crowdsourcing is a viable business model taught at Harvard and MIT. Younger generations like to connect and share all with the world: they’ll want to do business that way, too.
  1. 10. The growth in online retail. The stats are rising. Options are multiplying. Even the fearful are dipping a toe in the water. I just bought a travel blazer for my China trip while writing this post!