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Leading in a Global World Requires Global Eyes and Heart: Let Theater Be Your Guide

There’s nothing like live theater for learning about ourselves and life’s complexities.

It lets us walk in another’s shoes and immerse ourselves in new ways of thinking and being!  We listen, observe, and witness – and experience one of the few times when we significantly engage with others who speak directly to us that we do not talk or set our minds to work preparing responses to what they say before they even finish speaking. Theater slows life down and encourages us to study our reactions to it.

Quite simply, theater traffics in human understanding – and understanding one’s internal and external worlds is at the heart of leadership effectiveness. 

The major challenges in leading – understanding and working with those who are different from us, seeing situations through another’s eyes or different lenses, forging shared interests and common goals, motivating, influencing while remaining open to new learning, understanding the roots of competing interests and conflicts, finding lasting solutions to complex problems – echo life’s larger challenges.

Different cultures, ethnicities, upbringings, experiences, and social traditions can separate us. But broadening our perspectives and minds takes us to rich, new heights and toward common ground despite our differences. Theater lays out these grand dilemmas in accessible form and invites us to watch, reflect, and learn from them. I’ve been reminded of this by a recent event.

clip_image002I saw “Hear Word! Naija Woman Talk True” – Ifeoma Fafunwa’s beautiful, honest, high-energy production about the complex intersections among gender, culture, abuse, and inequity in Nigeria; and had opportunity to engage with the playwright post-performance. What powerful learning for today’s fast-paced, global world!

The show has been a phenomenon in Nigeria, playing to sold-out crowds in theaters, as well as standing-room-only, pop-up performances in markets, city squares, and other public places. It stars ten famous Nigerian stage and screen actresses, and is having its first full run in the U.S. at the American Repertory Theater in Cambridge, Massachusetts.

No question, the production is artistically magical, the cast and musicians superb, and the playwright a courageous and visionary leader in bringing cultural secrets to the light of day. This is an experience you won’t want to miss!

clip_image004Given the show’s subject matter and the added wallop of  “Nollywood” stars as messengers – think about the role of Hollywood women in the U.S. #MeToo and #TimesUp movements – it is a major intervention for social justice and women’s empowerment in Nigeria and beyond. 

The subject of women’s abuse and inequity is raw and rings brutally true in the production. The script is based on interviews with women in Nigeria across age, socio-economic class, place, and social circumstances and is a strategic series of song and dance-infused vignettes in the spirit of Anna Deavere Smith’s ethnographically-based work. The production (especially act 1) takes the audience, in the words of WGBH’s Jared Bowen, “right into the heart of abuse." There is pain for sure. But there is also great hope in bearing witness to the enduring spirit, fearlessness, defiance, and authenticity of women claiming voice, power, and personal agency: let change begin with me – a reminder to everyday leaders of their job to make the world a better place in whatever ways they can!

Leading in a global world requires global eyes and heart: the ability to understand and accept diverse cultures, see differences as the springboard to innovation, and work with grace and sensitivities when others hold values and beliefs far different from our own.

In today’s world, management educators and authors do leaders-in-training a disservice when they forget that or convey the illusion of simplicity or control with models and theories that portray work and life as linear, rational, neat, and tidy. Human nature is complicated, and social processes like leadership and management are steeped in ambiguity, confusion, competing values, and choice. Good theater acknowledges that and plays out human nature in its messy fullness. Let our understandings of leadership embrace the same.

Internal struggles, confusion, ambiguity, and doubts of the soul are all par for the course – and recognizing that enables us to summon the courage and persistence to stay the course. Real leadership looks more like the gritty and human process that it is – and less glamorous and heroic – when seen through the difficult choices and challenges of compelling characters, like the women in “Hear Word! Naija Woman Talk True”.

Life is not always fair nor power and resources equally distributed, and there is much work – globally and locally, personally and organizationally – to do. That’s why we need leaders fully prepared for the road ahead and able to embrace an increasingly diverse world without fear of loss!

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Top Ten List: Executive MBA Learnings about China Today

The China trip is over, and we’re home tired but transformed. You can’t study and travel in China and feel otherwise. The world never looks as big nor China as overwhelming again. 

China is an amazing country where you taste the pace of change and development – and it is both exhilarating and exhausting.  Anything is possible; but the efforts required to navigate the culture, infrastructure, and realities of the country’s transition daunting. Recognizing all this at the core of one’s being is the purpose of the Executive MBA residency and the power of experiential learning. Translating that into executive judgment and rules for informed action comes with time and reflection. Students have been journaling to facilitate the process. I’ve been doing my own.

Below, my Top Ten list of what I hope students experienced in China. There are important learnings  embedded in each for their careers, leadership effectiveness, and global citizenship. 

1. If they were energized by the pace of action, the palpable excitement of our distinguished speakers (Chinese and ex-pats), and the sense of infinite (and prosperous) possibility, they learned something important about China today.

2. If they were exhausted by the pace of the action; the daily multi-layer challenges business and life require; the amount of information – sometimes conflicting – and planning needed to inform simple actions; and how plans changed, speakers cancelled, substitutes came, and traffic and government policies altered schedules despite high levels of planning, they learned something important about China today.

3. If they felt confused and awkward in knowing what rules (cultural, social, political, economic, ethical, governmental) applied when, they learned something important about China today.

4. If they were frustrated by a slow, erratic internet in a well-wired nation where cell phones work in  subways, in deserts and on mountains, along the Great Wall, and in the highest of skyscrapers, they learned something important about China today.

5. If they were surprised that Shanghai could differ so markedly and in so many ways from Beijing and both cities from Tianjin and the country side (and how different a 5 star hotel in each could be), they learned something important about China today.

6. If they were surprised (or shocked) by differing industry standards, safety measures, pollution levels, and technologies, they learned something important about China today.

7. If they experienced the predilection for luxury brands and shopping as the national pastime among China’s rapidly rising affluent — and were intrigued by their own feelings of winning through their wiles in the shops and markets, they learned something important about China today.

8. If they saw a blind eye turned so as to turn a profit, they learned something important about China today.

9. If they heard every speaker – whatever their assigned topic – touch on the importance of talent development and new HR policies to attract, retrain, and train China’s young, eager, and mobile workforce, they learned something important about China today. 

10. If they felt they learned a lot about China through this residency, but now feel how little they really know about this rising economic and political giant, they learned something important about China today,  about the demands of global leadership, and about the role of lifelong learning for leadership effectiveness.

BONUS:  The Bloch Executive MBA on a company visit to Lights Medical Manufacture Co., Ltd. in Tianjin pictured with the company’s founders, Dr. Li Shaobo and Ms. Wang Jinping, and senior leadership. (Photo compliments of Lights Medical.) 

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Global Leadership: Conquering the Fear of Differences

Days have been filled preparing for our Executive MBA international residency which begins in three days.  We’re going to China. Part of my preparation involves enabling 40 experienced leaders, most with little international experience, to appreciate and respond to cultural differences without paralysis. 

It’s key to their career advancement and professional development. It’s essential for all in a global world. 

As we move closer to the departure date, students have begun acknowledging their fears of anticipating a vastly different world and of the unknown. Some report dreams of not knowing what to do or of being lost in the China-size crowds, others feelings of losing the control over their lives that they have at home.

These are powerful admissions – and they are right on. We all fear the unknown. Human nature loves predictability, and we all want to believe that everyone thinks and sees things just like us. They don’t and that’s OK – and we’ll be OK in a world where that is true. Accept that, and you’ve got the global citizen piece down cold.

How do we take in and use all the knowledge about cultural differences that we can gain through reading and studying without freezing our capacity to act?  The quick answer: with patience, persistence, and humility. It’s like learning and integrating anything new into effective practice.

Preparation helps – the better you know something, the better able you are to call it into play when you need it. So does remembering the Joan Gallos 2 Rules of Thumb for Learning Any New Behavioral Skill:

  1. 1.  go slow. Add anything new and you’ll need to be more deliberate – less automatic – in doing it. It will feel awkward, and you will feel clumsy and ineffective. It may be counter-intuitive – to slow down and to do something that’s awkward and uncomfortable in order to be more effective. But it’s the only way.
  1. 2. be patient with yourself. This is especially hard for successful people: you’ll make mistakes, feel lost, or be scared. It’s OK. Stay open. Figure out what works and doesn’t. Keep trying. And have a sense of humor. You are the only one taking yourself so seriously!

And remember: people are people are people.  When we talk about an increasingly diverse and global world, we tend to focus on differences. Comparing and contrasting how other cultures are different from ours is a good way to recognize and break out of our narrow mindsets about life and the world.  But bottom-line: people share a common humanity. 

Approach any meeting with authenticity and an open heart, and you will connect well with others – even if you struggle with language or customs. Be curious – ask. Relationships are built on connection and conversation.  Make a mistake?  Step on a cultural toe?  Stay alert and respond as you would to any friend.  An honest and humble “Oh, my apologies, please” will go far.

You know more than you may realize about conquering the fear of differences. 

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Enhancing Global Leadership: Studying China I

All interested in contemporary business leadership need to study of China, not just stay abreast of current events on the front page of the newspaper.  The business landscape is rapidly changing, China is at the center of the changes, and we had best recognize that and be prepared.     

Yesterday was our first global leadership class, and the course is off to a good start.  China is our living case study this semester (and we will travel there together in spring) for building cultural intelligence; expanding international business acumen; and learning about shifting global powers, economies, and marketplaces.  Some observations over my next few posts from our discussions.

China’s complexity:  China is a complex country, with a complex history and culture that infuse its current political, economic, and policy choices in ways a casual observer might miss.

Recognizing what it means, for example, to have been one of the most advanced and innovative nations on the planet – gunpowder, the compass, moveable type, paper making, silk production, nutrition studies, veterinary studies, metallurgy technologies, rice cultivation, pasta, paper money, pharmacology, and more trace their origins to ancient China – gives us clues to the urgency in China’s national aching to be a strong and dominant world player again.  It also enables us to appreciate why and to reconcile the seeming dichotomies in China’s mix of communism and capitalism – its “Socialism with Chinese character.”   

Read about the history of the Opium Wars, the relationship between mainland China and Taiwan, and China’s loss of territories and land over the ages by invasion or as a result of internationally-supported fiat using a cultural lens of face-saving.  You learn something important about the power of trust in foreign relations – and why transparency in China’s contemporary global diplomacy might not come easy.  

Look at the behavioral and philosophical foundations of Legalism in China and of how that can help account for the authoritarian and brutal aspects of the Cultural Revolution or for incidents labeled in the West as human rights violations. 

Combine Confucianism, Daoism, Communism, and Capitalism for a feel of the complexity and variety of personal ideologies and ethical frameworks in China today.   The list could go on. 

I’m not a history buff, so I always appreciate the reminder of how much nations are like people. 

Research — and any good psychiatrist — will tell you that we all come by our behaviors and worldviews  honestly as a result of a combination of early life experiences and what nature has given us.  Thinking deeply about China’s history and its given natural givens – including an isolating physical terrain with huge mountains on three sides and an ocean on the fourth – puts the country’s actions today in a new perspective.   

We can’t know China today without understanding its past.    We can’t know business leadership without knowing both.     

The magnitude of the taskFor those new to the task of studying China — of learning to see China, past and present, through Eastern and Western eyes — it is a big task. 

It will take time, effort, and patience to fully wrap minds around the complexity of a nation that can traces its history hundreds of thousands of years.  The speed of the transitions occurring in China today only magnify the challenge of sorting all this out for business and for policy.    

Where to start:   Read and talk. 

For readings, begin with Peter Hessler’s Oracle Bones.  Hessler is a journalist and a beautiful writer.  He seamlessly weaves contemporary stories of a variety of compelling characters in China today with gripping vignettes and snippets of history.  How everything connects is mastery, and every word or fact is essential to Hessler’s narrative.  High praise for the book’s artistry, and it is still a hard read for many.  But the reasons why are exactly why you need to read it.  The mix of history, unknown places, names we can’t easily remember or that require us to sound out every syllable, characters that challenge stereotypes, mini-language lessons, and the backs-and-forths between stories of now and then create a visceral feel for readers that mirrors the experience of China today.   

And talk to everyone.  African cab drivers in Washington, D.C. have given me insights into China’s investments and strategies better than any journalist or researcher. Ex-patriots who have successfully lived and worked in China can identify cultural elements like few else.  Look around. You’ll be surprised how many people you know have links, experiences, and connections to China. 

We’ll bring in diverse speakers over the semester – economists, lawyers, entrepreneurs, Midwestern governs, scholars, citizens interested in cultural relations, consultants, artists, Chinese students studying at our university – to share their take on the complexity.  We’ll get very different perspectives from the different vantage points and as a result of the unique experiences of different professionals.  And we’ll learn from sorting through the differences and inevitable contradictions.  Simply speaking, China today – and yesterday – is just not simple.   

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Educating global leaders, global citizens–learning to see through cultural lenses

Business leadership today is global. There’s no debate on that. Not everyone will become a player in a multi-national company – and some may never do any business outside the United States. However, we are all global citizens in an increasingly flat world who need to appreciate that our leadership decisions and choices may be local in operation, but they are always global in impact.

How do we teach people to be productive global citizens? Do we even know what being a good global citizen today means?

The questions have been on my mind all week as I prepare for the first class in Global Management, the course surrounding our international residency. I’m taking our second year Executive MBAs to three cities in China (Beijing, Shanghai, and Tianjin) this spring, and the course is designed to enable them to make the most of that learning experience.

The syllabus and mechanics are in order. My scholarly area is management education; and I’ve got enough experience, pedagogical savvy and developmental theory under my belt to design a pretty integrated and nifty course.

China is a rapidly changing nation of great accomplishment, influence, mystery, and paradox to the Western eye. I’m no China scholar, so I’ve asked distinguished professionals with on-going, hands-on experiences in China to join me in helping students unravel the paradoxes  and mystery as they learn about China’s history, culture, economy, law, and business environments.

I’m sure students will enjoy and learn from this. But I have bigger goals for them – and figuring out how to accomplish those is what’s kept me on edge.

I want our students to learn to see China through Eastern and Western eyes. More important, I want them to understand why that’s so important, so difficult, and so vital to their professional development in an increasingly diverse work world.  All that is not going to come simply from reading cases and articles,  interacting with our distinguished guests, or even travelling abroad.  It’s going to require time, a new level of openness to experience, self-reflection, and some deep digging to identify their own lenses and cultural blinders.  Oy! And I only have five class sessions in KC and eleven days in China to accomplish this.

I know only too well these are high expectations. Some twenty plus years ago, Jean Ramsey and I joined with colleagues to explore how to create educational experiences that broaden others’ understanding of and comfort with diversity and differences, as well as how to deconstruct the dynamics in the learning. We wrote about that in Teaching Diversity: Listening to the Soul, Speaking from the Heart; and we concluded that exploring differences, working to build emotional and cultural intelligence, and getting people to a place where they can name differences without triggering the human urge to evaluate (or devalue) them is complex and emotion-laden teaching.  And developmental growth of this kind takes time.

Activities, for example, can seem touchy-feely for those who live in their heads and are anchored in their local worlds, threatening to those with quick evaluative and ethno-centric lenses, or simplistic to people who just don’t get it. In those cases, primitive displacement can get triggered – along with some nasty comments come course evaluation time!

But hey, every professor knows if you’re looking for love in the classroom, you’re looking in the wrong place.  Good teaching challenges like nothing else, and sometimes it takes years for students to realize what they really learned from their work with you. 

So, wish me luck. Class is Friday, 8 am.  I’ll keep you posted.