Tag: Harvard Business Review

Categories
General

Wear Life Loosely and Still Meet the Deadlines

I love Bernie Siegel’s advice to wear life loosely.[1] It’s a way of being that speaks to my soul and releases what feels like my creative best.

I’m happiest when I can wrap the magnificence of life loosely around my shoulders like a comfortable, old shawl – and tackle head-on whatever comes my way. I’m a bear to myself and others when I can’t.

I can’t fully define what it means to wear life loosely, but I sure know how it feels. Calm. Exhilarating. Productive. Joyful.

Wearing life loosely involves at least three things for me:

1. Mindfulness: being in the moment and enjoying it totally, without feeling time or performance pressures

2. Playfulness: a lighthearted approach to whatever I’m doing that includes a sense of appreciation and wonder, a willingness to impishly push boundaries and rules of restraint, and plenty of giggles

3. Feeling responsible for only myself: a release from excessive worries and fears for others and the world – real and imaginary.

Although it may seem paradoxical, I work very hard at staying loose. Living life loosely does not come easily, but everything seems to work better when I can.

I grew up in a hard-working, blue collar family. My father held two – sometimes three – jobs much of his life to make ends meet, and I had my own high-top stool in his basement workshop from as early as I can remember to help him however I could. My mother was disabled and rarely left our home – and I assumed adult caretaking roles at an early age.

I came by responsibility, intensity, anathema to wastefulness, and a predisposition for over-achievement honestly: I know how to take care of people and business and myself and get things done. I’m not complaining – that’s something of which I am proud. But I carry a legacy that must be managed: the inner child only runs free when everything is in order.

Wearing life loosely reminds me that perfect order is never arriving: a life mantra of que sera sera is more realistic.

How do you wear your life? Is its mantle loose enough for you to achieve your goals with ease?

Get looser and laugh about it:  Laughter and humor are keys to the good life. We all need to laugh more. It’s just that simple! Laughter and humor augment our creativity and productivity, and there’s ample evidence they are good medicine, too.

Humor, for example, gives our creativity a perfect workout. It employs many of the creative right brain’s most powerful attributes: understanding situations in context, getting the big picture, combining different elements in new alignments, and adding surprise and novelty.

Researchers have used humor as a measure of managerial effectiveness, emotional intelligence, and innovation – and those who use it well score high on all three.[2] Humor can reduce workplace hostility, relieve tension, communicate difficult messages, and lessen status differences.[3]

Humor cushions the most stressful bumps in life. Mark Twain once said, “Humor is the good natured side of a truth.” He demonstrated this in his famous response to news accounts of his passing away: “The news of my death has been greatly exaggerated.”

Humor encourages us to take ourselves less seriously – and that is especially important in situations involving difficult people or problems.

Above all, humor is a way to illuminate and break frame – to demonstrate that any one take on a situation is limited, arbitrary, and open for deeper investigation.[4]  After Churchill lost the 1945 election to be Prime Minister, his wife Clementine suggested it might be a blessing in disguise. Churchill replied, “That may be, but I wish it were not so well disguised.”

So laugh a little – or a lot. Laughter releases nature’s pain-reducing, relaxation-promoting chemicals called endorphins. You know what tickles your fancy: humor books, corny jokes, movies, improvisation games, comedy tapes, time with witty friends. Engage and enjoy!

Laugh with friends and colleagues. You’ll connect in deeper ways and both benefit from the body’s release of the bonding hormone called oxytocin.[5]

How do you wear your life? Is its mantle loose enough for you? What adjustments do you need to make for a good life? To meet those deadlines with productivity and grace?

[1] Bernie S. Siegel (1998). Prescription for Living. New York: HarperCollins.

[2] Daniel H. Pink (2006). A Whole New Mind: Why Right-Brainers Will Rule the Future. New York: Riverhead Books.

[3] Fabio Sala (2003). “Laughing All the Way to the Bank.” Harvard Business Review (September, 2003).

[4] Lee G. Bolman and Terrence E. Deal (2017). Reframing Organizations: Artistry, Choice and Leadership (sixth edition). San Francisco: Jossey-Bass/Wiley.

[5] Amit Sood (2013). The Mayo Clinic Guide to Stress-free Living. Boston, MA: DaCapo Press, p. 243.

Categories
General

A Classic Revisited: Beware Staying Too Close to Your Customer

clip_image002

 

 

 

 

 

 

 

 

 

 

 

The Harvard Business Review recently dubbed this a classic visual that changed business. It certainly has changed the way we look at markets, competition, and potential customers.

It’s from Clayton Christensen and Joseph Bower’s reminder sixteen years ago that staying close to the customer may be sound advice for meeting current customer needs. That stance, however, can blind us to: (1) new markets no one is serving, (2) opportunities for challenging established players by offering their customers lower-priced, simpler offerings that meet customer needs (and save them money), and (3) strategies to improve the quality of those simpler products so as to bring a better product into an expanding market.

Take a look at their HBR classic: "Disruptive Technologies: Catching The Wave," HBR January–February 1995.

Bottom-line whatever our industry:  Markets are out there. No one can be complacent in an increasingly competitive global world.  We are all well-served with a split-screen approach to our work – how to serve today’s customers while looking creatively toward tomorrow’s.

Categories
General

Depression and Executive Overload: We’re In Over Our Heads So We Better Learn to Cope Better

Andrew Weil has been making the media rounds with his new best seller, Spontaneous Happiness. His exploration of depression as a rising global phenomenon caught my attention.

Weil, an M.D. with an interest in wellness, points to the growing body of research on links between rising global wealth – and the adoption of the modern Western lifestyle (sedentary, solitary, stimulus-overloaded, indoors, technology-filled) and diet (processed and engineered) that goes with it – and higher global rates of depression.

I look at Leslie Chang’s award-winning Factory Girls: From Village to City in a Changing China and see a case study of what he means (and one way to understand China’s distinction in having the highest female suicide rate in the world).

Closer to home, 1 in 10 people in the U.S. today are on depression medication. This includes millions of children. The World Health Organization projects by 2030, more people world-wide will be treated for depression than any other health condition.

Plain and simple, countries with the least developed lifestyles have the lowest rates of depression. “There seems to be something about modern life that creates fertile soil for depression,” says Martin Seligman, father of the field of positive psychology (and author of Flourish, discussed in an earlier post).[1]

Concludes Weil: our “ancient brains” just aren’t equipped for 21st century life (and we’d better start doing something to keep them and the bodies that fuel them in good working order).  Amen. 

So are you going to do anything different in your life for knowing this?  I ask because Weil’s message isn’t really new.

Fourteen years ago, Harvard psychologist Robert Kegan warned us[2] that modern living is just too darn hard – that over an increasing portion of our lives, there’s a mismatch between the complexity of what we need to know and understand to function productively and the human capacity to grasp it all. The result: increasing stress and a struggle to develop more sophisticated ways of thinking and learning to respond.  The flattening of the world has only magnified that.

Seven years later, psychiatrist Edward M. Hallowell offered a different slant in Harvard Business Review in “Overloaded Circuits: Why Smart People Underperform” – an article that remains one of the most read HBR reprints today. Hallowell spoke of an increasing number of patients reporting symptoms similar to those of attention deficit disorder without having that disorder. Their symptoms were merely the brain’s natural response to stress, stimulus, and overload: impatience, as well as diminished capacities for problem-solving, resilience, focus, memory, and creativity. Talented executives became “frenzied underachievers.” 

We can all do better than that – and have to, given today’s fast-paced world. Suggestions for how from my most recent book, Reframing Academic Leadership.[3]

Learning to Cope in a World on Over-drive

Healthy leaders care for themselves and build vitality by attending to five key areas: boundaries, biology, balance, beauty, and bounce.

Boundaries: Got to have ’em, got to maintain ’em. Human are programmed to take in the emotions of others. That’s why we feel better around positive, high energy people. Negative emotions hamper brain functioning. Don’t dwell on them. Hallowell suggests interacting with folks you like every 4 to 6 hours, especially during stressful periods, to promote positive feelings. 

Biology: Take better care of your body, and it will take better care of your brain. Increase aerobic exercise, eat better (more fruits, vegetables, lean proteins; less sugar, white flour, processed foods), stay hydrated, limit caffeine and alcohol, improve sleep patterns. The evidence for these is overwhelming, and neuroscience confirms that healthy brains develop new circuitry to compensate for the normal loss with aging.

Balance:  Balance flows from willingness to attend to the diverse needs of mind, body, and soul. Try mindfulness to train the brain to focus amid distraction. Stress is eased with learned relaxation. Negativity is countered by conscious focus on positive sentiments (empowerment, love, care, appreciation, forgiveness, compassion). Deal with fears of overload by remembering you can handle it – and you will. Weil suggests cultivating times of silence and limiting email, television, disturbing noise, and internet use.

Beauty: Find it for yourself: it feeds the soul. Nature and the arts are obvious choices. “Without art, the crudeness of reality would make the world unbearable,” said playwright George Bernard Shaw. Weil touts the added physical benefits of time spent outside, including Vitamin D (which is vital for brain health).

Bounce: Resilience comes from recognizing that we always have choice in interpreting and responding to events, keeping things in perspective, trusting one’s instincts, practicing new behaviors and responses, and reflecting on the consequences. It is helped by learning to “wear life loosely” and by reaching out to others for social connections. Weil reminds us that social interactions are a powerful safeguard of emotional well-being. 

[1] Andrew Weil (2011). “Don’t Let Chaos Get You Down.” Newsweek. Double Issue (November 7 and 14), pp. 9-10.

[2] Robert Kegan (1994). In Over Our Heads: The Mental Demands of Modern Life. Cambridge, MA: Harvard University Press.

[3] Based on materials in Lee G. Bolman and Joan V. Gallos (2011). Reframing Academic Leadership. San Francisco: Jossey-Bass, Chapter 12.

Categories
General

Leadership, Gender, and Confidence: Another Take

Another take on leadership, gender, and confidence from Jill Flynn, Kathryn Heath, and Mary Davis Holt, authors of the new book, Break Your Own Rules: How to Change the Patterns of Thinking that Block Women’s Paths to Power – and good advice for women and men seeking to increase their impact. 

The book is a fascinating read – and a recommendation that women finally discard the rules that have traditionally guided their leadership (and have been seen as women’s “strengths”). Women are a mere 11% of senior leadership in corporate American, and that number hasn’t changed in 30 years. The authors suggest it’s time to think seriously about how to make that change happen. 

Their advice: out with the old, please, and in with the new.  Reframe the everyday beliefs that women bring about how to lead and do themselves in the workplace.  For example:

Traditional approach: focus on others — New advice: take center stage

Traditional approach: seek approval — New advice: proceed until apprehended

Traditional approach: be modest — New advice: project personal power

Traditional approach: work harder — New advice: be politically savvy

Traditional approach: play it safe — New advice: play to win

Traditional approach: it’s all or nothing — New advice: it’s both-and

I’m not doing he book justice, but I want to get back to the confidence theme from my last post:

In a recent post of the HBR site, the authors assert they found – and “by a wide margin” – that the primary criticism men have about their female colleagues at work is that the women exhibit low self-confidence.

imageThe authors concede this may partly be perception — men can interpret a willingness to share credit or defer judgment as a lack of confidence. But they also note that there is plenty of research that suggests women feel less self-assured at work. See yesterday’s blog post, for one example. Another is a 2011 workforce study by Europe’s Institute of Leadership and Management that reports:

Men were more confident across all age groups: 70% of the men reported high or very high levels of self-confidence, compared to 50% of the women

Half of women managers admitted feelings of self-doubt about their performance and career, 31% of men reported the same

Lack of confidence makes women more cautious in applying for jobs and promotions: 20% of men said they would apply despite only partially meeting its job description, compared to 14% of women.

The authors turned to their own data and identified four specific low-confidence behaviors cited by male and female managers alike:

Being overly modest. Men are more willing to take public credit for their successes. Women believe their accomplishments should speak for themselves. They may – or they may be overlooked by all the busy people around them.

Not asking. Not asking means you’ve lost the chance to get what you need.  No more need be said on that one!

Blending in. The authors note that some women go to great lengths to avoid attention in the workplace. They want to do their work, stay professional, and wait to be appreciated.  A perfect strategy for remaining invisible!

Remaining silent. Don’t speak up and you won’t get in the conversation – or the game.

The author’s conclusion: Career momentum is not just about adding job skills. It’s about changing everyday thinking and behaviors.  Amen! 

Glad I could bring you these helpful insights. I ask you to share them – and this blog site – with others interested in improving their leadership.  I’d love to attract more readers – and I have plenty more to say about how to lead and how to lead for greater impact.

So how am I doing?  I’m practicing the suggested new behaviors!  Are you?

Categories
General

Enhancing Global Leadership: Studying China II– recommended readings

Six books recommended for leaders (and anyone) wanting to understand China today.  I love good fiction and am a stickler for good writing: the books listed are all good reads.  Enjoy!  

1.    Peter Hessler.  Oracle Bones.   I’ve written about this in a past post and recommend it as a place to start your studies.  Gives a feel for the paradoxes and complexities that at China today.

2.    Peter Hessler. Country Driving.  OK, I admit it, I am a Hessler fan.  He’s a fellow Princetonian and Missourian, but I learned that after becoming a follower of his work.  He has the eyes of a good anthropologist and is a compassionate observer who gets to the heart of what’s changing in China.  This is his most recent book about his road trip across Northern China following the Great Wall, time in a rural village, and experiences in an up-and-coming new industrial town.  Amazon named it book of the month in February 2010, and you’ll see why.

In talking about Country Driving in an email to me, Hessler said: 

“It’s more business-oriented than the others. One long section of the book is about a rural family that is making the transition from farming to small business, and another section is about life in a small factory town in the southeast. I suppose I was not particularly business-minded when I went to China, but there’s so much energy there, and I quickly sensed that those were the stories that matter most at this time. It’s remarkable how quickly people respond and adjust to change in China.”

3. Edgar Snow. Red Star Over China Snow was the first Westerner to meet Mao in 1936. This remains the definitive biography of Mao and one of the most important books written about the Long March and the birth of the Communist movement in China. A whole generation of Chinese read this book. Snow was a journalist with Kansas City roots, and people there remember that. Kansas City has a fame in China like few other places. We have an Edgar Snow Archives at the University of Missouri-Kansas City which contains Snows papers, donated at his death by his wife. Great resource.

4.   Philip P. Pan. Out of Mao’s Shadow: The Struggle for the Soul of a New China.  My students recommended this one to me. It answers the question of how communism and capitalism, growing freedom and persisting authoritarianism, are co-existing in China.  Pan is the former Beijing bureau chief for the Washington Post, and he brings a good journalist’s pen and sensibilities.  This is the book to understand Communism in post-Mao China.

5.  N. Mark Lam and John Graham.  China Now: Doing Business in the World’s Most Dynamic Market.  I like the easy organization of this book and its how-to nature: how to negotiate, understand East-West differences, handle contracts, appreciate the power of history, know what to say, and so on.  China’s changing fast, but the cultural advice here is a good starting place for enhancing cultural intelligence.

6.   Harvard Business Review.  Doing Business in China Collection.  Eight concise, solid articles from the Harvard Business Review that cover topics like multinationals in China, China’s changing consumer base, East-West negotiations, emerging China brands, and more. HBR articles have a no-nonsense, get-to-the-point quality that I like.